OpenCongress - U.S. Congress - H.R.404 Federal Customer Service Enhancement Act

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Federal Customer Service Enhancement Act

(previous 110th session of Congress)

To require the establishment of customer service standards for Federal agencies.

Other Bill Titles (3 more)

7/23/2007--Passed House amended. Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget (OMB) to develop:
(1) performance measures to determine whether federal agencies are providing high quality customer service; and
(2) standards to be met by federal agencies to provide high quality customer service. Requires the head of each agency to:
(1) collect information from its customers regarding the quality of its of customer services; and
(2) include this information in its performance report to the President and Congress. Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards.
Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards.
Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include:
(1) whether agencies are implementing the customer service standards;
(2) whether there is an increase in overall quality in customer service; and
(3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.
Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.

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Introduced		Voted on by House		Voted on by Senate		Considered By President		Bill Becomes Law
January 11, 2007		July 23, 2007

Latest Vote

July 23, 2007Roll call number 687 in the House
Question: On Motion to Suspend the Rules and Pass, as Amended: H R 404 Federal Customer Service Enhancement Act
Required percentage of 'Aye' votes: 2/3 (66%)	Percentage of 'aye' votes: 88%	Result: Passed

Date	Chamber	Question	Aye	Nay	Result
July 23, 2007	House	H.R.404 Federal Customer Service Enhancement Act On Motion to Suspend the Rules and Pass, as Amended: H R 404 Federal Customer Service Enhancement Act	383	0	Passed	See Vote

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All Bill Actions

Added to calendar on Oct 01, 2008: Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107..
Oct 01, 2008: Committee on Homeland Security and Governmental Affairs. Reported by Senator Lieberman with an amendment in the nature of a substitute. Without written report.
Added to calendar on Jul 30, 2008: Committee on Homeland Security and Governmental Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably..
Jul 30, 2008: Committee on Homeland Security and Governmental Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably.
Jul 30, 2008: Committee on Homeland Security and Governmental Affairs. Date of scheduled consideration. SD-342. 10:00 a.m.
Aug 22, 2007: Committee on Homeland Security and Governmental Affairs referred to Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia.
Jul 24, 2007: Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Passed roll in the House on Jul 23, 2007. On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687).
Jul 23, 2007: Considered as unfinished business.
Jul 23, 2007: At the conclusion of debate, the Yeas and Nays were demanded and ordered. Pursuant to the provisions of clause 8, rule XX, the Chair announced that further proceedings on the motion would be postponed.
Jul 23, 2007: DEBATE - The House proceeded with forty minutes of debate on H.R. 404.
Jul 23, 2007: Considered under suspension of the rules.
Jul 23, 2007: Mr. Towns moved to suspend the rules and pass the bill, as amended.
Added to calendar on Jun 12, 2007: Ordered to be Reported in the Nature of a Substitute by Voice Vote..
Jun 12, 2007: Committee Consideration and Mark-up Session Held.
May 09, 2007: Forwarded by Subcommittee to Full Committee in the Nature of a Substitute by Voice Vote .
May 09, 2007: Subcommittee Consideration and Mark-up Session Held.
Mar 23, 2007: Referred to the Subcommittee on Government Management, Organization, and Procurement.
Jan 11, 2007: Referred to the House Committee on Oversight and Government Reform.
Introduced on Jan 11, 2007.

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In the News

June 13, 2007 Panel backs customer service standards for agencies

The measure (HR 404), approved on a voice vote, would establish a report card system to gauge customer service performance at each agency. ...

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Source: GovExec.com, DC

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November 23, 2008 Social Solutions to Poverty Weekly: NOLA City Council endorses HR 4048

NAACP Calls for support of HR 4048 · NAACP, JEWISH Council, and GCCWP Host Panel · GCCWP On the Blogs · News Release: Katrina Remembered · LA Republican Party Endorses HR 4048! Representative Woolsey agress to co-sponsor HR 404.

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Source: Social Solutions to Poverty Weekly

November 23, 2008 Social Solutions to Poverty Weekly: 75 Students from 26 campuses ...

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Source: Social Solutions to Poverty Weekly

October 27, 2008 Customer satisfaction with E-Gov on the rise

He also encourages the new president to support legislative efforts to expand the E-Gov Act of 2002, which is currently stalled in Congress, and HR 404, the Customer Service Act. Both candidates claim remarkable success in utilizing the ...

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Source: OhMyGov! - Government News, Knowledge &...

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Federal Customer Service Enhancement Act